Hire charges, deposits and payment terms

You must pay the hire charges shown in the hire contract. These charges will refer to the dates shown.
You must pay all charges, balance and all other charges you owe when we ask for them.
We only accept cash on delivery of your hire spa. A booking deposit must be taken on arranging a hire date. The deposit is non-refundable but will be deducted from the total hire charge. This must be done using a credit or debit card.
A Damages deposit of £250 per spa will be taken on delivery in the form of a debit/credit card imprint. This will be left unused providing the hired equipment is received back in the same clean and working condition as delivered and signed for.
Any costs incurred by Anglia Hot Tubs due to damage, cleaning or non-working parts will be taken from the card.

Hire Periods

The full hire period is the dates shown on the hire contract.
At the end of the full hire period, goods not made available for collection will be placed back on hire for a further hire period and at the same hire charge. You must pay us the extra charges when we ask for them, to include any additional costs incurred.
The contract comes into effect when you have signed and agreed to keep to these conditions of the contract and we have accepted your order.

Your responsibility when hiring goods

You must assist us in the delivery and collection at your location. You must give us clear instructions, and take all reasonable steps to ensure the safety of our people. We accept no responsibility for any damage or injuries caused. The hirer will supply the electricity and water for the equipment in the hire period. You must make sure you have a suitable supply of electricity and it must be close proximity.

We require a flat level base to sit the hot tub on; this can be slabbed, concrete, blocks, decking or any firm hard standing. Grassed areas are not ideal but in some cases using OSB board (2 x 8ft x 4ft boards) or similar may be possible, if the ground is flat, level and hard. During the summer months we provide a foam flooring to stop any foreign objects cutting or piercing the tubs or spas. Although our hire tubs are 6 ft x 6 ft they need a minimum space of 7ft x 7ft for safety. You must ensure that there is sufficient access to get the spa into your chosen space. If access is not possible there will, under no circumstances, be any refunds.

The hirer will inspect the equipment with Anglia Hot Tubs and note and sign for any damage on the equipment. You become responsible for the goods when you receive the hired equipment. Please take extra care to stop sharp objects from being around or in the hot tub and prevent people from jumping in or on the hot tub.

You will be supplied with ample chemicals for the duration of your hire period. Do not use or add any other chemicals to the water other than chemicals supplied by Anglia Hot Tubs. Do not add bubble bath, foam bath or washing up liquid of any description. Failing to comply with these instructions may cause serious damage to your skin or body. The hirer will add chemicals required to maintain the water in the hot tub and understand the risks involved in not maintaining the water as per the manufacturer’s instructions. The pH range of the water must be kept AT ALL TIMES in the range 7.2-7.6 using the test kit and adjusters provided. Chlorine levels must be kept at 3-5ppm AT ALL TIMES. Please be aware that the effectiveness of chlorine is affected by both the pH level of the water and the number of bathers using the spa. Check the chlorine level of the spa pool constantly and add chlorine in capfuls to keep the dose rate as prescribed.

The hire of our hot tubs fall within two categories, Domestic Hire, for use of a small group of people within a domestic setting and commercial use including but not limited to use by members of the public or for a small number of customers in a business (non-domestic) setting. For domestic use we advise no more than 10 people use the spa throughout the hire period. You must ensure that the water is drained and refilled with fresh should it become discoloured/dirty. For commercial use record sheets of the chemical readings are to be filled out on an hourly basis and a copy of these records are handed to us upon collection of the hire spa. We also advise showers are taken by anyone intending to use the spa prior to getting in. The water is to be drained and refilled ready for the next day and the filters are to be cleaned by running them under the tap or using a hose pipe to forcefully inject water between the pleats clearing them of all debris and dirty water and then left to dry before inserting them back into the hot tub. It is the responsibility of the person hiring the spa to maintain the chemical levels and keep the water safe and clean for use. It is not the responsibility of Anglia Hot Tubs or any associates/employees of Anglia Hot Tubs.

You must not sell or in any way give up control of the goods. The hirer will not allow anyone under the influence of alcohol or drugs to use the equipment. The hirer will not attempt to or move the equipment from the location that the owner has placed it. The hirer will not tamper or adjust any aspect of the equipment mechanics or electrics.
You will be responsible for any death, injury, loss or damage caused by the goods being misused while they are hired to you.

Electrical goods

If any part of the goods is electrical, it should be used with the original plugs and sockets fitted to it. If the goods break down or are not working properly you must report this to us immediately. You must not use the goods or repair them unless we have agreed otherwise.
You must tell us immediately if the goods are involved in any accident resulting in damage to the goods or to other property, or injury to any person.

Safety instructions when hiring goods

You must make sure that everyone who uses the goods is properly instructed on how to use them safely and correctly, and that they have all the instructions we have supplied. You must make sure the goods are not misused. You must ensure that everyone using the goods is in a sound healthy and fit state or have the permission of their doctor where appropriate. Users must not be under the influence of drugs or alcohol. Supervision should be provided where appropriate.

Limits of our liability

All the times and dates we quote for delivering or collecting the goods are approximate. We will not be liable for any delays caused by circumstances beyond our reasonable control.
If the goods breakdown or stop working, we will determine the problem as soon as possible after you have reported it to us and then try to replace or repair the fault as soon as reasonably possible.
We will not be liable for any injury or damage caused to your property.
If you hire the goods for use in a business, we will not be liable for any indirect loss or any loss of business or profits, savings you expect to make, wages, fees or expenses caused by the goods or any part of them breaking down or stopping working properly.

Lost, stolen, damaged or unclean hired goods

You are responsible for looking after the goods and returning them to us in good working order as they were delivered to you.
You must pay us the cost of replacing any goods, which are lost or stolen or damaged beyond economic repair.
You should insure the goods for the replacement cost. If you receive any money as settlement of any claim relating to the damage or loss or theft of the goods, you must hold that money separately in trust for us and pay it to us when we ask you to. You must not negotiate any claim without our permission.

Our rights of access

We may enter any land or premises where we reasonably believe the goods are.
We may do this at reasonable times and after giving reasonable notice. We can only have access if we need to inspect, test, repair, service, replace or repossess the goods.

Other terms

If any term in this contract cannot be enforced or agreed then the hire of Anglia Hot Tubs equipment will not be supplied.
Any variation of the above terms are by written agreement between Anglia Hot Tubs and the hirer and this must be signed by both parties.
All Equipment remains at all times the property of Anglia Hot Tubs.
Upon paying your deposit you are bound by the terms set out in this agreement.


Should you need to cancel your hire spa for any reason we require 48 hours’ notice. Any deposit paid will be reimbursed unless we are not notified of the cancellation up to 48 hours’ of your hire start date.